Didn't have the TV they sold me to sell - don't give their team ability to resolve issues of their making fairly even at cost to the consumer Didn't have the TV they sold me to sell - phoned up and said they couldn't get them 14 days later and they were now discontinued. Asked me to take another. I said I wasn't sure they had a TV of the same specs on their site for a similar price and I would take a look. Agent said have 10% off if it makes it easier / for the convenience. Went and had a look and sure enough anything within 10% of the TV I ordered was too large for my TV unit and a lower spec only equivalents were £300 more. I phoned up prepared to pay the difference minus 10% discount for a very similar TV. However, even though I was willing to do so Curry's don't let the team take new payment so if I wanted to 'exchange' (I never wanted any TV but what I ordered!) it would have to be a TV of lower spec to what I ordered (which I already have in the house). I was then informed if I wanted my money back I'd have to take it in vouchers I only converted from Amazon to order this TV but I was told if I did that the offer of 10% would be revoked. Although I could get 5% off a future order. I asked if, on the basis this TV had been discontinued, I could delay an exchange until an equivalent TV was coming in to replace it with that Brand at a similar price. The agent told me they aren't trained at all in the products or specs and he'd have no idea if one would ever be available so he pushed me to take refund. He was at pains to stress the refund may take some time 'to avoid further disappointment'. Currys shouldn't - sell products they don't have in stock - have agents offer exchanges based on the equivalency of a product if they have no training to say what an equivalent product is - have no payments system for agents, leaving them with little flexibility to better resolve issues such as this one - offer worse discounts for their error in the event of a refund. - take multiple days to process an uncontested refund, as other businesses don't especially in the event of their error. By combining these policies together they inevitably force the agent to try to strong arm people into taking a worse product for the same money which is a bit grim.