Ordered an oven from Currys to be delivered over the weekend. The expected delivery time was 7 - 11AM but no showed. Around 4pm my partner and I call to check what's happening after the delivery tracker said that the delivery was cancelled. We were not notified of this at ALL, but had to manually check. We called customer services and were told that the driver contacted us and they struggled with parking near me house, though we received no calls at all, and our Ring doorbell showed no one at the house. The online tracker showed that the team were literally 2 cities away the whole day and never made it near me. She then HUNG up on me after 10 seconds of saying that, giving us no way to explain how this could not have been possible. The live chat was at least mildly helpful and told me they aren't coming and rearranged a delivery for me. Apparently if they fail to show up you can't ask for a refund of the services and you don't get to choose when your delivery is rearranged! Apparently even the person I spoke to couldn't tell me when this would be. Why? if you want customers to believe your team is in your area but missed us, don't give us the tools to track your team!!