90 year old father made to wait 30 mins plus in store for a £90 refund - fitter refused to install his new gas oven, so refund owed for installation cost plus the recycling charge. We took advantage of respite cover for my mother to visit the store at the first opportunity. Firstly, it was said due to the time delay, payment should be either by means of a gift card, or to a bank account. Pointed out that the transaction was in cash, so we wanted £90 cash. The docket from the fitter indicated that no service was provided, but we were asked if the old oven was removed- our answer being no. Check was then made with the that this was the case. I was mightily offended that our word was sought, then ignored. We were about ten minutes in when this confirmation was recieved, and I had already indicated that the time this was taking was totally unacceptable, and that we needed to be somewhere else (which was the case). Second lady took over, I thanked the first for her time and effort, this being totally ignored. Made it clear to the second that we wanted our money and us gone, totally unacceptable etc, to no real effect. I don't swear as a rule, but swore on this occasion. She said she could get the manger down if I wished, although she "was nearly done, and if the manager came, it would take longer". I requested the manager did come, so she got on the phone. We were there for 10 minutes plus, with no manager putting in an appearance, but we got our money, which implies that she wasn't "nearly done" when she had said so. All this was about following Curry's processes/protocols, and absolutely nothing to do with providing decent customer service. At one point it was a caseof " I have to follow the process, my job is on the line". Wonderful - detaoined at Curry's pleasure for 30 minutes plus.