If only I had been on here before making a purchase I would have avoided this company like the plague. I purchased a washing machine and 14 months later it stops working. very suspicious that it is just outside of the one year guarantee. Coincidences happen though so as long as it gets fixed I would be happy. All parts are still covered by a 5 year guarantee. When I call up everything seems OK. Yes we can repair it and yes you have a 5 year guarantee. Perfect......until I am informed that I still need to pay for a call out charge for the engineer to fix it. So parts are covered but we are going to sting you for a call out charge....of £120 which is half the price of the washing machine in the first place! What a con. I need my clothes washed so I fork out the money, then the fun really begins. "We can send an engineer out on Tuesday if that suits?" Their engineers work from 7.30 am till 6.00 pm. Well I do have a job otherwise I wouldn't be able to afford your poorly made product or the rip off fees you are charging me to fix said product so can you make it from 4.30 onwards? Oh no says the rather poorly titled "Customer Service" agent in a mocking tone. It would be ridiculous to think that you could actually choose a time which works for you! We will give you a three hour window. "We can't guarantee any times" Well I can guarantee I will be at work till 4.30 so there is no point sending anyone round before then. So they agree to "Put a note in". You guessed it they send the engineer round at 1pm. I start again with calling the "Customer Service Department" 2 and a half weeks, 6 phone calls, 6 engineers visits while I am at work later and I still have a broken washing machine. I fear we are going round in circles. Albert Einstein once said "insanity is doing the same thing over and over again expecting different results". Knowhow simply do not listen to anything you have to say, it's exasperating. They have expressed regret and apologise for the "negative impression" yet continue to compound this impression further. Apologies are not going to fix this problem so they are useless to me. I do not need another empty apology I need my washing machine fixed. I think I understand their game plan here. They plan on doing this same dance with me for as long as possible. Making bookings which are impossible, me replying barley able to contain my anger at their incompetences. Until I have no clean clothes left and get the sack from my employment for being a smelly Bam thus leaving me at home all day and at the beck and call of their engineers to swan in whenever suits them. There must be an easier solution. What Customer Service do they actually provide? "Customer Service" All interactions between a customer and a product provider at the time of sale, and , thereafter. Customer service adds value to a product and builds enduring relationships. That sounds wonderful doesn't it?. Here is how I see our "enduring relationship". Two divorced parents arguing about times for visiting our slightly overweight emotionally damaged son. It's the kids who suffer.