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Stewart
A company who is incompetent, does not respond to customers and missleads customers. I will not buy from this company again. See below for details I purchased a SMEG integrated dishwasher from Currys on the 9th July. We had to wait 4 weeks for delivery and installation. The installation appeared to go okay but the the last thing the installers did was to refit the kick board. When they left we discovered the dishwasher door would not open because of the kick board. It was actually lucky the dishwasher could not be used as the waste pipe had not been secured, which could have resulted in the kitchen being flooded. We then attempted to contact Currys but were directed to SMEG who could not help. It seemed impossible to speak to someone at Currys. We decided to call into the local store in Hamilton. The Customer Services person contacted the installation team who set a date for another 2 weeks to come and fix the problem they caused and offered to refund the installation cost of £90. I was also given an email address to contact customer service at HQ to try and get a quicker resolution. I sent two emails, both automatic acknowledged but no response to either. The dishwasher was fixed by two different installers who were amazed at the shoddy work of their colleagues. I returned to the store on two additional occasions were I was again promised a response and a refund which had to be dealt with by HQ as it was paid via Pay Pal. On the last occasion i was then told I could not get a refund but they would offer me a £15 voucher. A company who is incompetent, does not respond to customers and tells lies. I will not buy again from this company.
3 years ago
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Currys has a 2.0 average rating from 3,444 reviews

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