Purchased £1800 TV showing in stock and paid for designated time slot delivery. TV went out of stock overnight. Two weeks on, the price reduced. Even though we didn’t have the TV delivered yet they would not price match because it was just over the 14 day period. Receipt date is the date you paid and not the date delivered, even when the item goes out of stock after purchase. Tried to deliver on all day slot despite paying extra for a set time slot. Took hours of calls and lies from online chat reps to get this resolved. 6 weeks on the HDMI ports stopped working. Was told an in home priority repair was possible and transferred to the repairs team who told me this wasn’t possible and the last rep had lied. New rep was rude. Online chat person told me we could get exchange despite being outside of 31 day period if I contacted LG myself to get the uplift number. I asked to confirm this was possible on two occasions and they said yes and even passed on the telephone number. Call LG the next day and they say only the retailer can get an uplift number and customers cannot do this. Call Currys back and despite being told all chat conversations are recorded, the chat had disappeared and as a result was told I must’ve been mistaken?! Said I could send screenshots but told all emails have been disabled and the only way to complain formally is in writing. Repairs team said LG do in home repairs so decided to go down this route instead. That evening, the whole TV cut out and would not switch back on. Called LG who said this was a main board failure and to check with Currys if they had any process in place if an item has two major faults within 6 weeks of purchase. Call Currys back and spend two hours explaining the situation back and forth between different depts to be told I should drive to a store to get them to call LG on my behalf. Drove to store and after queuing for 30 minutes was told that I had wasted my time as the rep was incorrect and the store cannot help. Store advised me to get the TV collected for repairs and returned within 7-28 days. No TV in this time and no money to buy a spare as we spent £1800 on this one! Repair guy hadn’t turned up so called support. For the first time was taken to the onshore call centre. Guy was rude and told me that I should just wait and i shouldn’t have taken the morning off to wait for the delivery as the van could’ve crashed and that’s why he was late. I explained we had no TV so went for the soonest option and when a text says ‘we will be with you between 9.20 and 13.20’ I would expect that to be accurate. The guy also told me I had been calling the wrong number?! If I had gone through to the offshore team each time. I quoted the number back to him and was told I must’ve selected the wrong options?! No, I selected the right options throughout. Constantly trying to pass the buck and being rude whilst doing so, despite the week of customer service hell created by Currys! Driver turned up 40 mins late, rude and arguing that we should have removed the stand as they do not remove them. We said we were not told to do this. Proceeds to carry our super thin £1800 65 inch tv out of the house with no packaging with the plug banging against the screen. No van was parked outside and they had parked on the next road!!! Walked like this putting down on concrete to get his grip and then his partner who should have helped him carry it was standing by the van. They then wrapped it on the floor. I called Currys to log another complaint on the file about this so that any damage made would be linked through to this absolute joke of a collection service. The man told me in order to get a response to a complaint (rather than providing internal feedback) I could do this online in the contact us section. Completed contact us form with details only to get a generic response saying they can tell I’ve spoken to someone since completing the form (I hadnt!) and no further action was needed. Avoid this company.