I brought a HP Pavilion laptop (model PAV 13/8/256 WHT) for £449 from Curry's in February 2020. The laptop developed a major fault in October 2020, which although I never caused it I was still made by Curry's to pay £250 to fix it. After at least two months during which they sent it back to me unrepaired on a number of occasions it was finally returned to me in January 2021 promising that it was in perfect working order. It subsequently developed another fault in April 2021, and has not worked since. I have effectively paid £700 for a laptop that has been largely not working. When I spoke to someone in Curry's they suggested that I had unfortunately been sold a 'defective' laptop. I recently contacted their Customer Support team and they informed me that I would need to pay an additional £60 to have the laptop looked at initially. I have already done this once, and am not going to do this again. They have taken enough money from me. I am a student, and simply do not have these funds to waste good money after bad. I also believe that they are making this delibately difficult in the hope that I will give up. I have now contacted consumer groups and newspapers (e.g. Sally Solves @The Telegraph) to complain about their appalling products and poor customer service.