Went on site ordered a washing machine very easy good price etc. Paid for delivery and around 14:30 on day of delivery got a message delivery cancelled. This is where problems started, delivery was rearranged without much trouble but remembered had paid for delivery slot, was I due a refund? Went on website again what a mess could not find any useful information. The online assistant can only answer questions regarding buying items all other queries are not understood. Tried the phone 6minutes 35 seconds to navigate the multiple choice options and get to correct department. Got a lovely bloke sorted me out immediately. Made disparaging comment regarding website and was to.d they get a lot of that. Try the online customer feedback he said, ok direct me to it . He couldn’t find it, heard him shout out to the staff no one else knew how to get to it. Try email gave me the email address this is start of reply Delivery has failed to these recipients or groups: Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. So the alleged to go to company for electronics cannot build a decent customer service website and can’t/ won’t accept email