In 2014 we bought a Beko dishwasher for £229.00 which was in the sale and was originally £379.99, we have been paying £6.99 per month insurance with Knowhow, 5 weeks ago the machine started to leak so we rang them and they arranged an engineer he thought it was the salt pot and said he would have to order a new one, 10 days later engineer no 2 came, he said it was not the salt pot it was something else and new part would have to be ordered, 10 days later engineer no 3, he commented that the machine was in excellent order for an old machine, but unfortunately that damage had occurred on the door from where the previous engineers had been pulling it out, also they had not connected the side panels back properly and as the machine had been tested during previous examinations, water had collected and caused rust to the bottom of the side panels, he also determined that the original leak was from a seal gone on the door, however due to the damage that had been caused to door and side panels, it was not worth the repair and so wrote it off, which was fine as it was insured, and thats where the trouble begins, the following week we received a gift voucher for £229.99?? not impressed we rang to enquire why we had received this voucher for that amount, thats how much you paid for the machine we were told, but we have paid just shy of £600 in insurance payments, yes but most of that covered the cost of the Engineer call outs...Hold on they buggered up the machine and its not our fault they sent 3 engineers over a 25 day period, to be told the Terms and Conditions state you will be re-embursed the price of the machine. So why have you continued to take our money? why have you not contacted us previously to reduce our monthly payments? That's the way it is the customer services guy tells us. So we trotted off to get another machine, The website states Fast, Free, Delivery on all machines. As suspected the machines now on offer for £229.99 we cheap nasty machines, and the machines of the same calibre and quality as ours are over £500, then to rub salt in the wound, none of the cheaper machines are available so we ended up having to pay an additional £100 to get a machine that was available, to then be told there was a £30 delivery charge?? but it says fast, free delivery, yes but the next available slot was not for 10 days and then there would be a £20 charge to take our old machine away. So our advice is do not take out their insurance as far as I am concerned they have taken our money under false pretences, I have written a letter of complaint and a customer adviser did ring, but again it was a tough nuts attitude, their hands were tied as they were acting within the terms and conditions of our agreement...What a load of hog trot...We have spent thousands with this company and their treatment of people once they have taken your money is disgusting...Shop elsewhere...AO, John Lewis, Argos but stay clear of Currys, it will only lead to disappointment.