On Friday 13/09/15 went into local store and looked at on display Dishwashers. Selected Beco Model number DFN05X10W not for price but for internal dish holding size and having had Beco products before where the after sale service was excellent. Delivered free of charge at approx 19:00 hrs on Friday 18th of same month, free of charge,. Good so far. Next day I plumbed in. Went to use but one of the soap dispensers would not stay shut, called Customer Services. Was asked "Would you like a replacement Dishwasher", if yes please call the engineers number he will come out and determine replacement/repair. We made several return calls that day to Customer Services, stating that this machine was delivered not in full working order. They insisted that as it was not plumbed in by a qualified engineer, would we contact the engineer. It was finally agreed they would contact engineer and have him call us/attend the next working day. Monday 21st no call or visit, even though a day off work. We called Customer Services again. We were requested to await for call from Engineer. We waited and waited tentatively. On Tuesday 29th received a letter from Engineer, please call to make arrangement for access. Engineer did not have our number, although two were given To Customer Services on several occasions. First call from engineer Monday 30th, 11 days after complaint to confirm access. He arrived as scheduled 07:30 am 1st October and changed the dispenser (very nice man). On leaving he stated "Why did they not replace your machine, after all it was only a day old when you reported, came out the box that way I suppose? Is that why you asked me why I was repairing it?" He was INSTRUCTED to REPAIR it, even waited for parts. There were no instructions, passed, even though we had called at least three times on the 19th, making it clear we were not calling an engineer in and we wanted this machine REPLACED. Through the years, having been married 40 yrs, myself and family have spent thousands through Curry's NO MORE. The extended warranties are a rip off, Please wait till your Manufacturing Guarantee runs out. Register your purchase with the Manufacturer and they will offer you a competitive deal prior your guarantee expiry. Do not fall for the sales pitch and SEEK alternatives. I have been doing that for years now. As for your Customer Services Curry's..........A Joke. Cannot pass on simple phone numbers or correct information. Don't darken my doorstep and won't darken yours.