I bought a laptop from them with a sticker on it ''plays well with windows 10'' when I installed windows 10 the mouse would freeze and the laptop was lagging. Brought it back to the store and said that laptop is underperforming they agreed to exchange it. I paid £100 extra for the ''better performing'' laptop. After using it for a week the screen just went blank while reading an article. It wouldn't function at all. Brought it to the store. The guy recovered it and told me sometimes new laptops do it, but if it does that again I should bring it to the store because then there would be a fault with it. After a week or so it did it again and laptop wasn't functioning. When I brought it in the store a girl with an attitude said I wasn't taking a good care of my laptop that's why it broke. Said I returned it twice, they'll exchange it again but If I bring the laptop in again then they've got a problem with me. They said they have never had this issue before insinuating that I broke the laptop all these times. Now, I am a very careful user, who only goes to email, word document and facebook. I felt really intimidated by them. Tried to explain that I didn't break it but they wouldn't take it. Seems that a customer is always wrong there. This made me really upset