Mamta: Hi there, thanks for contacting curry's, you are chatting with Mamta, how can I help you today? You: order CUR 210837xxxx You: 14th Sept 1400hours: Received tumble dryer. You: 14th Sept 1538hours: Called to report that the plug on the tumble dryer is damaged. Requested a new unit is sent. Was informed that the item was still showing as ‘out for delivery’ and it would not be possible to rectify the issue until the following day. Call handler informed me that he would call at 1200 on the 15th. You: 15th Sept 1704hours: Called to re-report the issue as nobody called as promised at 1200. Unfortunately, I was placed on hold and cut off. You: 15th Sept 1716hours: Called to re-report the issue again. Asked for the unit to be exchanged. Was informed that the unit was no longer in stock. I requested a refund as I was not in a position to pick an alternative and no options were given. Was informed that I would be called in 24-72hours to arrange collection of the faulty unit. I asked if the delivery charge would be refunded and was informed “no” because the unit was delivered! You: 21st Sept 0910hours: called to enquire why no contact has been received regarding the collection of the damaged unit. Was informed someone would be in touch. You: 27th Sept: Nothing heard from Currys PC World. And the winner of worst customer services goes to………. Mamta: I am sorry for the inconvenience you have faced with us. Mamta: Could you please confirm if you have purchased this item online or in-store? You: online You: all this information should already be available? You: when can I expect a refund as I really need to purchase a tumble dryer Mamta: Thank you for confirmation. Mamta: Before we get started, I need to ask you a couple of security questions. Mamta: Could you please share your full name, billing address along with postcode, email address and contact number. You: Redacted Mamta: thanks for sharing the information. Mamta: I'm just checking your details. I'll be with you in a moment. Mamta: Perfect! That matches our records. Thanks for taking the time to do this. Mamta: I really appreciate your effort and patience, as I check for the exchange/refund you need the RA number you need to contact to the manufacture for this. Mamta: Arew e connected? You: please explain 1. what is a RA number? 2. why is this the first I’ve heard of it, and 3. why do I need to contact the manufacturer when I purchased the item from you? Mamta: RA number is a number which you get through manufacture once you need to tell the manufacture they will give you approval number for the exchange or refund. Mamta: Are we connected? You: yes. I am awaiting the answers You: you answered 1, what about 2 & 3? Mamta: As you need to contact to the manufacture because we need the approval first from manufacture once they approved from their end Mamta: we will exchange it or refund it for you. Mamta: Just checking, are we still connected? You: yes You: So to clarify, almost 2 weeks after receiving a damaged tumble dryer from Currys PC World I’m now being informed that I need to contact the manufacturer and the information that your company would arrange a collection within 24-72 hours was actually a lie. This seems like incompetence and is frankly unacceptable. If I had not made further contact how would I have ever known about a RA number? Mamta: I know there's no amount of apology that can cover up for the trouble caused, our efforts will only be emphasized on providing you a better experience next time. Sorry for the trouble you had faced. I have used this company many times and providing nothing is wrong with the items received you would never know what a shambles the after sales services are. Should you order from Currys PC World, just pray that you don't need to rely on contacting them with any issues that may arise.