Impossible to deal with when you have a problem! As a NHS worker this item had been a god send to me, with a lot of work to do and little time for lunch breaks I have now been left with no microwave which is still under warranty. Rude CHESTER staff would not replace when customer services told me over the telephone to bring to store and they would happily replace in STORE, but instead the RUDE Chester declined! i'm now left with no microwave or a plan to replace! Will never buy from this store again or any Currys AGAIN! - If thius is how customers are treated.