Currys offers the worst service I have ever experienced! This is by far the worst service (and potentially, product I have ever received). My advice to Currys - 1. You need to employ staff who can go to the store room and bring the right product. 2. You need to own your mistakes and not expect to the customer to contort themselves into a cork screw in order to accommodate your screw ups. 3. You need a phone system that works. 4. Understand the basics of a sales contract - if the customer didn't get what they paid for, it's called FRAUD. You the company need to rectify it, not the customer. On the 1st October 2021, I went into the Currys Store in Highgate, Birmingham. I purchased a Zanussi hob and a Beko oven. I chose to go to an actual store, rather than an online store so that I could feel, measure and see the product. The items were taken to the property I'm renovating, where a gas and electrical technician were waiting to do the installations in a newly fitted kitchen. When the oven was unpacked I realized that this was not the oven I purchased. In fact, the oven I was now in possession of was 35% cheaper than the one I carefully selected and paid for. With no way to contact the local store directly, I made over 14 calls to Currys main number. On many occasions it automatically disconnected and on the rare occasion I got through to a human being, I was promised that a manager from the branch would call me back - which never happened. After waiting for a few days I had to take a cab to the store in order to complain. I wanted a refund and the oven removed from the property. I was told that I could not have a refund until they retrieved the item. Given that I do not live in the property, I now had to take time out of my work schedule in order to accommodate their available time slots (which meant organising someone to cover my duties, loss of income, time, etc). I made the necessary arrangements but on the day of the pickup I was contacted by phone from the mobile number of the driver to say that they were running 3 hours early and were just around the corner so I should come now to the property! When I protested he told me that the allotted times for pick up or delivery were "just a guide". My response - Currys prices are not a guide. When I get to the checkout I need to pay the exact price. Currys does not extend the right of a sudden change of time to the customer - I am not at liberty to call Currys and say, "I'm in the property 3 hours early. Please come now". What is most infuriating about this experience is that I again rescheduled pickup of the oven for the 15th of October between 9.00 a.m. and 12.55 p.m. and on this occasion they failed to show up, so I left the property and returned to work. Before leaving however, I made a time evidenced video of myself attempting to call Currys' main number which automatically disconnected before even offering a selection! I am still unable to claim my refund and I am now trying to provide safe storage of an inferior item I didn't purchase in the middle of a renovation - with builders tools, plaster, paint, etc. It seems to me that the mistake and the money belong to Currys, but the inconvenience - loss of income as a private clinician, loss of space and personal time, loss money on an item I didn't want, are all mine. Why go through the hassle of going into a store? Currys will never be able to compete with their competitor AO.com (Appliances Online).