Non-existent after-sale service I bought a pan set last year in the middle of the pandemic. After only a few months of gentle use, one had its handle coming off and another one's loose. Went to the shop and they said they couldn't replace it there because they didn't have stock so I should pack it up and bring it back for a refund. Everything was good until this point. Then the next time they said they couldn't do Paypal refund at the store so I needed to do it online. The online team denied my refund quoting it's beyond the refund period even though I told them it's the solution given to me by the staff. A lot of back and forth online and I even mailed a letter to their customer service team but nothing came back. Eventually this year I decided to just go to the store and get store credits instead (as I read online that refund can be processed in the form of store credits). I told them the whole scenario and they said it's been a year so they couldn't issue a refund. Well, I spent a good few months dealing with their non-sense and after a certain period, they just decided it's too late to deal with me anymore, I guess. As the pan set replacement/refund was ongoing for a year or so, I was getting nowhere, it left me with no choice but to purchase another pan set elsewhere. Eventually, they said it's beyond the one-year period since they sold the goods to me so even though it has a 5-year guarantee, they won't even consider giving me a replacement although I would probably not need another pan set. Absolutely appalling service that left me £60 out of pocket, definitely would not recommend