This is the absolute worst company I have ever dealt with and I am a buyer... I deal with purchasing every day and this was my first experience with them. We needed x9 Fridge Freezers to complete on site. I double checked on webchat the stock and they told me the stock would be in on Monday. On Monday, I used the webchat to check again and they said x137 had come in and the website would update to show in stock to allow me to order. I could only order once in stock. I then placed my order. The next day, nothing was delivered as promised and I went on the webchat to find out what was going on. Apparently they never came in. It took me about half an hour to then find an appropriate number to speak to someone on the phone instead to find out the new lead time. Nobody could tell me... but they told my the fridge freezers had come in but likely gone to someone else about the stock availabilty and they didn't have an answer and then they did but it changed every time. They were so rude and unhelpful. I suggested letting us pick an alternative for up to an extra 10% on their website (which they could not help me with and I would have to look for codes and find back and go through the verification palava again). So I did just that and got it signed off internally and with the client. I rung them back to confirm and they told me they would not be allowed to do this and could only give us something which was worth LESS. I told them could we pay the difference because it is urgent and we have a site handover, and they said it would not be possible to pay the difference and I would have to pay the full amount for the x9 alternatives and was 14 days for a refund. Lies after lies after lies. Disgusting rubbish company with uninformed incapable staff which wouldn't dare actually use an inch of initiative. Sickened by their tone and lack of help or resolution for what was a high value and double checked order. I will never use them again and I hope anyone reading this takes note. The whole company and it's webchat and customer service dept are an absolute embarrassment. It's been x3 days since I filed a complaint and nobody has contacted me.