They informed me to saymy order had been delivered to the Harlow store. The manager said DPD hadn’t delivered it (Royal Mail was actually the courier). There is no complaints department - everything is routed via their ‘customer service’ which has an on-line live chat. The agents are unable to help, they can’t give refund, can’t re-order the list item. They contacted their Care service promising that I’d get a message within 24 hours. When that didn’t happen the next agent told me he would escalate the issue to their care centre who would get back to me within 24-72 hours. So It goes on. I’ve been asked for feedback several times and Have responded each time but I don’t think they even read it because they haven’t got back to me. I still don’t have my item.