My wife tried to buy a Chromebook online from our local store, she is going in for a bone marrow transplant shortly and was going to use it to video chat with my daughter whilst she is in isolation. After purchasing she checked with the online customer advisor who told her that the item was out of stock. It would be early December by the time it may return to stock. She asked if it could be brought from the next nearest store, 30 miles away, where it was in stock. She was told that couldn't happen. My wife then asked to cancel the order and we would go to the next nearest store. As it was paid by a Curry GiftCard we thought that it would have been easy to just reimburse the card. No, although Currys take the money immediately, they like 3 to 5 working days to pay you back. When we started to complain we were told the item is in stock elsewhere and could be ordered, however as we had cancelled we would need to wait 3 to 5 business days for a refund as the could not reinstate the order. Customer Service representatives say the first thing that they think will get you offline. You end up getting a different person each time. They contradict each other. But better than that I have just been informed that although I have asked to raise my complaint formally, Currys will decide if they need to contact me about it or feedback to me. Upshot is I will have to wait at least 5 days going by what other complaints are saying and my wife will not have her device, that was bought and paid for, before going into hospital