currys/pcworld price match guarantee farce
found an item considerably cheaper than on offer at currys, emailed them the details for a price match,
refusals to match include
1st refusal
Thanks for your price match request. We are unable to match this company.This is because they display no company or VAT information meaning we cannot verify that they're a genuine UK retailer.
it does the site displays company reg number business address and phone numbers is alsp registered with companies house,
2nd refusal
We have reviewed your price match request. Unfortunately, we unable to do price match. This is because the competitor is not offering free delivery and according to our term and condition of price match the competitor should give free standard delivery. They are charging £3.40 for the standard delivery.
Untrue the retailer is offering free delivery for autumn sale items clearly displayed on website.
3rd refusal
We are unable to price match on this occasion and this link does not qualify our price match policy. As we provide delivery date before placing the order and give free standard delivery then we expect and do price match with the competitor with same service.
again the retailer is currently providing free delivery, its getting worse,
4th refusal
We have reviewed your price match request and the link you have shared of the website. Unfortunately, your selected retailer only provides delivery dates after purchase.
as you can read currys/pcworld will not stand by there own price match guarantee and will use any reason not to honour it, this is not at all surprising as my last experience with this firm culminated in myself having to initiate court proceedings against them so they would honour there own warranty agreement ,
absolute abysmal company !
3 years ago
Currys has a
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