My husband and I bought a TV from Currys Lakeside last night; very excited about setting it up to watch a weekend of programs. The man in the store was very knowledgeable and helpful, nothing in the rest of this review is a reflection on him. TV came home, put together and plugged in. Then we did the setup, a quick process. Then it went into update mode - for 2 hours! We gave up and went to bed. Today we started the setup process again, only for it to get to the same update screen again. This time we left it running for close to 8 hours... Surely an update does not take that long. So I rang Currys, put on hold for 20 minutes, so gave up and ran the TV manufacture directly. They were very helpful (even called me back so that the call wouldn't cost me any more money). We went through a bunch of different techy things, only for the man to say sorry but I think you have a duff TV you need to return it and get another one. So I took the plunge to ring Currys. On hold for 10 minutes this time until someone answered, but they were a chocolate teapot and did nothing more than put me through to technical, so hold AGAIN for 25 minutes. By this stage I didn't want technical assistance I just wanted a TV that worked; so I asked him to reserve me a TV in the Medway branch (a bit out of my way, but willing to travel). There was one in stock, so off we went to collect (order number and 'magic' replacement code in hand). Medway did not have one in stock; its stock was the display model! This was not what I wanted - a TV that had been sitting there for probably months. To add insult to injury the staff at this store tried to tell us that we should have called them before we called the manufacture! I will never be buying anything from this company again. Nothing short of useless. I am left disappointed and disgusted, as well as TVless for my daughter's sleepover.