I initially paid £5 for next day delivery on the 20th Nov 2021 for a microwave that was delivered in a damaged state. I had it returned soon after due to this dissatisfaction and poor handling and asked for it to be replaced. I initially waited 2 weeks for a replacement and had to contact customer support many times to find out why my replacement was taking so long to be redelivered. They finally told me that there is a supply issue and I will not receive a replacement until another 2 more weeks or so. This was unacceptable so I requested a refund soon after on the 13th of December 2021. Considering it has been 4 weeks since I requested the refund I contacted customer service again today 6/Jan/2022 and they told me that for some damn reason the refund had not been authorised yet and I will have to wait another 3-5 days in order for the payment to be processed! So, not only did I waste £5 on a next day delivery for a damaged item which I abruptly returned I have been having to wait now for 4 weeks just to get a refund and only to find out that it still has not been authorised!! For such a large retailer this is incredibly slow processing time is unacceptable and I am reporting their handling of my issue to the Ombudsman and Trading Standards. I shouldn't have to wait this long to get a refund and I am also the one having to get in contact with their worthless customer support to let them tell me the same thing over and over again with no solution. Curry's has lost a customer for life and they deserve 0 stars and will not be recommended. Such a waste of my time and money and unneeded stress. Will never use their service again.