I have ordered an oven online (not due to be delivered until the 18th) and want to take up the recycle option for the old oven. As it mentions this as an option on Currys website but I couId not find an option on the order form to select this I used their Live Chat Service to find out how to do this. I had an email chat with Jessica who advised me that once the order was confirmed I simply had to call 0344 561 1234 to book the recalling collection at a cost of £10.00. The number goes to KNOWHOW who I believe are part of Currys, the lady I spoke to was pleasant but had no idea about the recycling and had to constantly refer to her supervisor. I was told I cannot book in advance but that I have to ask the delivery driver to take the old one away!!!!! Apparently they will call Currys when delivering so that I may make a card payment to them over the phone at that time!!!! Even if they deliver at 0700 when Currys are not open!!!!!! Trying to speak to Currys on the phone is impossible, they never answer, absolute rubbish. Customer service is not their priority.