Being there on Tuesday looking for monitor, and one of the “specialist” came to me to show that they don’t have in stock any monitor fitting on my needs. As I need it asap , asked him what are the chances to find in other stores as I’m able to drive and fetch from there, and he advised me to order online pay 5£ extra for premium delivery which means next day. Agreed with that. Next day on Thursday I’ve got a message which saying that I’m getting the monitor on Thursday, so that premium isn’t that premium. At the end, it came Thursday, and came damaged, screen broke. Went back to the store, thinking if I ordered online from store, the process for refund/replace will be shorter. No, they can’t help with that, I have to book collection (1-2 days) wait for confirmation (2-4 businesses days) refund (3-5 business days) for an item ordered in store and delivered with a hole through the box. In store 4 of them they don’t know the process for refund/replace, they just said to go online, and no store manager can be found in store and the have to phone one. I decided to get a refund instead, can’t wait that long to be delivered another monitor, and in future I’ll double check my options before to buy something and probably curry’s will be my last option.