It is true to say if something seems too good to be true, it probably is. It's also very telling indeed, when a company makes it so incredibly difficult to raise a complaint with them and runs down the clock on refunds. One star is generous for this company on the whole. Not just the Canterbury store where the incident took place. The entire setup is rigged in the favour of the supplier. There is no process. There is no direct line. It's not worth the risk. Buy elsewhere. Buy online. Do not be fooled. Granted, if it all goes well then you have nothing to fear... but is it worth the risk? For example, if you have an issue with a product or a delivery. OR if indeed, the store itself sends your items to the wrong depot and at no point tells your partner they're not coming to deliver the goods... meaning the said partner has taken the day off and lost income for no reason, and meaning the 3rd party Currys have hired in to fit the item needs to be cancelled to, meaning another two additional days need to be taken off work to fulfil their delivery... you will have no voice. They will not hear you. Their customer service team will talk over you. They will not put you through to anyone who can help. They will tell you calls will be coming from senior members of staff, but those calls will not and never will, materialise. Euronics for example, is just down the road in from the Canterbury Store location, they are humans, not an entity carrying out a store policy, sending you from pillar to post in the hopes of a resolution. They will hear your issues and try and resolve them, rather than making you call their complaints department to go in store, only to have you go home and call the complaints department again and repeat. N.B. The only reason we went with Currys was that they had the item in stock and could deliver sooner. By the end of the saga, Currys delivered much later than Euronics would have done even if they'd tried to do a bad job. We were fooled. Do not be.