I’ve had an absolutely appalling service so far from currys this year 2022 it’s so bad you can’t make it up my Oled tv developed a manufacturing fault it was sold with a 5 year guarantee included I got them to change the screen but after that it’s been downhill all the way the tv arrived back with a new fault damaged hdmi point/socket half an hour after receiving the tv back I’m told I have to send it back for another repair i it’s an expensive tv costing £1500 so I’ve said I want the tv repaired in my house this time it’s an LG so if LG do the repair they come to your house. Currys said no it has to go back I consulted consumer rights who said I don’t have to except that the tv goes back again as currys have had their chance to repair the tv so I’ve requested repair in house or replacement or refund currys said either way the tv has to come back anyway their just ignoring my rights completely I phoned currys customer care for email address to send copy of consumer rights letter but currys customer service gave me a bogus email address of currys.services.co.uk so the email came back saying currys do not use this email address anymore i phoned currys again to be told they don’t have any email addresses anymore that’s another lie by their customer service team who also said they know what the law is better than the government run consumer rights scotland I said I again I want a replacement or refund and was told by customer care you’ve lost your tv theme we will keep it i asked to make a complaint and it was refused i then asked for a manager to call back and was told maybe someone will get back to you in 29 days I then requested a refund and was told even if you get one it will be less than half of what you paid yet the tv is only 14 months old they said they have to take it the tv back either way so booked it for pick up today when the guy arrived he was rude and intimidated my wife as I was I’ll in bed as I have a heart condition my wife is also disabled he grabbed the tv a new screen two days old with dirty hands pulled the tv it knocking my sound bar equipment smashing on to the floor then shouted you should have taken the stand of anyway to my wife never apologised and roughly manhandled the tv with new screen turning the tv upside down changing the tv position several times to unscrew a couple of screws then left the stand in the middle of the floor and said we’ll be bringing the tv back on such and such day wether you like it or not ignoring the fact I’ve got a consumer rights case going in despite for a refund. Every one I’ve spoken to or dealt with at currys has been appalling like theirs no customer service at all like they don’t want anymore business or custom from anyone. I wouldn’t be surprised if currys go out of business completely with their antics it’s clearly not acceptable how they treat customers at the moment it certainly doesn’t want to make you come back to buy anything theirs so many company’s now where you can get all the same goods with a decent service and cheaper.