WARNING: DO NOT PURCHASE FROM CURRYS IF YOU ARE EXPECTING ANY KIND OF REASONABLE CUSTOMER SERVICE OR AFTER CARE!! I purchased a Hoover H-Wash 300 Plus Washer Dryer in Sept 2020 (Note: our previous washer dryer lasted more than 10 years), last month it stopped drying, so I contacted customer support for help thinking that as it was only just out of warranty, so still relatively young in it's expected lifespan and an expensive appliance, they would be reasonable in terms of consumer rights and expected standards of product quality/durability. The level of customer service I have experienced from Currys is absolutely dreadful. I was initially passed from pillar to post, each time being told that the representative couldn't help other than to arrange a one-off paid repair, or a more expensive care plan subscription (both at cost to myself), both of which I refused. "OK, in which case, you need to speak to the Out Of Warranty team, I'll put you through", back on hold, on to the next representative, rinse repeat 7-8 times. Finally got annoyed at this and was told that the Out Of Warranty team was actually not available on the phone, email only and would take 4-6 weeks to respond. Not sure why the first representative couldn't tell me that?! When I escalated to a manager to complain they assured me that they would address the poor customer service I'd experienced. They corrected the information about 4-6 week response (apparently it's actually within 72 hours), and logged my claim with the OOW team. The OOW team requested an independent engineer report to verify the nature of the fault in order to establish liability. I had to pay for this myself (but was assured this would be reimbursed if liability was with Currys), so I carried that out and sent it across. I was then offered a sum to go back to the same independent engineer (not a Currys/Hoover engineer, which was what I was expecting) to carry out the repair outlined in his report. I was quite prepared to do this but before accepting the money queried what would happen if the "likely cause" of the fault was not what the engineer had initially thought, and required additional work to fix the appliance (as that's all I'm really interested in). It was at this point that I was told that no, this was a one and done, if the initial repair didn't resolve the problem, then that was tough, they considered the matter resolved. I offered to go back to the independent engineer to obtain a further report based on a guaranteed fix (as that felt like a reasonable approach), rather than an initial repair, but this was refused. I then requested an escalation to management, which was also refused until I questioned their processes (or lack thereof). At which point I was provided with a link to 3rd party https://www.ceoemail.com/ and told "you can escalate this matter to our CEO team using the link provided below, however they will just advise of the same resolution we have provided previously". Seems like a weird/unconventional escalation process? As far as I'm concerned, if you admit liability for a faulty product, then the onus is on you to resolve that issue. With Currys this apparently does not apply. Very disappointed with the level of customer service, will not be buying any products from Currys in the future and will definitely warn anyone off the same. USE JOHN LEWIS INSTEAD (their customer service has always been exceptional, I'm clearly a fool for expecting the same out of Currys)!