Will not use currys again had a new cooker delivered end of October 2015 found it was damaged on unpacking phoned the help line and had a new one sent out as a replacement 48 hrs later so far so good until the new/ replacement cook became faulty after 2 phone calls to the customer service department we got a engineer out to look at it which took 10 days!!! he said he could fix it but we were entitled to a new replacement as it was less than 28 days old Now the fun starts rang customer services on hold for 15 mins only to be transferred to a different department and kept on hold again for 15 minutes Then told that we would need to go back to the store as its more than 7 days old ! And they can't do anything about a replacement unit So I need to take the engineering report to the store to get a replacement cooker ? How unhelpful ! So after the customer service advisor said would you like to make a complaint I said yes please she said can I take your telephone number which I gave she then said that the complaint would be dealt with internally! Great I thought until I asked would I get a call back to let me know how the complaint was deal ? O no was the reply we never call people back about complaints we never find out about them ! So I asked how do you learn from mistakes or complaints that are made ? The reply was "we don't get told anything about the complaint procedure other than to note them and they will be dealt with internally so once there logged we never get any results for them or hear about how their handled " Well what is the point of taking my phone number ? And it's no wonder there customer services are so very poor Now I've had to take the morning off work tomorrow to go to the store and try to sort a cooker out As my wife has her hands full with my 6 month old baby boy and 2 year old girl Trying to cook meals for them with a microwave and toaster While my £600 cooker waits to be replaced