I will never buy from Currys again. I'm not sure where to start with describing how awful and mismanaged Curry's after purchase customer services are. From their delivery man who damaged the door of the fridge freezer and didn't level it off, despite my reminding him that was part of the service. To the fiasco of its customer service - which doesn't exist. However I did discover through another Review site posts, that an entity called Letusknow responded. They turn out to be social media communications! They did the best they could with trying to resolve a further fiasco with Currys outsourced Tech Team and subcontracted Engineers that don't communicate with eachother. Following many emails from me plus calls and texts to the Tech Team, after 2 weeks I eventually got a new door fitted. But I had to contact Currys again to get the old door, its packaging and huge box taken away ! I did so, but after a week of silence from them, had to get a friend help me take it to the recycling centre as it took up so much room in my house.
No acknowledege of the degree of stress and time wasted has been made, though a Currys voucher has been offered as an apology.
The fridge freezer is OK, but in hindsight I could have saved myself a lot of time and stress buying elsewhere.
2 years ago
Currys has a
2.0
average rating
from
3,444
reviews
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