Had a delivery of an electric oven today, delivery only. When packaging was removed there was severe damage to back of oven it was completely bashed in. The customer service has a lot to be desired after two hours of telephone calls, numerous automated calls and departments, I finally spoke to a young man who took several details with a promise to ring back. No phone call but there was a voice mail !!!!!!! Instructing me to contact them again with the pick up reference number. Three people later I now have to wait until Sunday for it to be picked up with no guaranteed time. I have used Curry's several times, both on line and in store . I am extremely disappointed with their responses and the long drawn out process just to return faulty goods. What happened to direct customers services, one number with someone at the other end to respond.