We had a Beko oven delivered at 1.20 saturday. The delivery men didn't unpack it. As we unpacked it it was evident the box had been dropped. The top of the oven is smashed in. The drivers said to ring and we would get another delivered tomorrow. They wouldn't come back for it. It is now an hour later and all that time has been spent trying to speak to someone with sense, when we get off 'hold'. The first number we rang the guy was rude and uncooperative. He insisted my husband ripped all the packaging off to give him a serial number. Can't see the relevance! Then gave us the manufacturers number we finally found out after being on hold and giving lots of details to an automated message. Finally got through to a lady who said he was naughty giving us that number and transferred us to another number. The lady who answered that couldn't help as the number she has 'wouldn't be any good to us'. We have now been on hold for customer service, such as it is- a joke- for 46 minutes!! Getting angrier by the minute and still have no oven to cook Sunday lunch tomorrow. Get your act together and make this process easier. We should not be in this position as the fault is not of our making. It should not have been delivered in a damaged state. Someone knows they dropped it and has still let it be delivered to an unsuspecting customer -us! Update: almost 24 hours later the promised phone call to arrange new delivery has not been received. Get your act together and train your staff better!!