We ordered an american style fridge freezer three weeks ago. Unfortunately the fridge side was faulty. We had the engineer come out to us who confirmed this. When ringing through to currys Peterborough, our local store, I was told i would need to contact head office, so i rang head office who just fobbed me off. I then rang Peterborough store again, who told me they could not do exchange or refunds over the phone and that i would have to go in store. SO after driving 30 mins, i get to store and they supposedly process my refund. Upon collecting my order, i received a text message in the morning stating collection time would be between 12pm - 4pm. At 10.20 i receive a phone call to say they was half an hour away. I then had to ask a family member to rush over to my house. At 12pm no one had a arrived! Half an hour later they came and took it away. I have rang currys asking for the refund to go back on my card, to which they said they would email me... 24 hours later... still no email! This is the shortened version as there was a lot more complications! Such poor service. I would never shop at currys again!!!