Purchased an Xbox one 18 days ago. Came with a free download of FIFA and a hard copy of Star Wars. We left the shop with the Xbox and were told the Game would be available to collect in 2 days. 18 days later and 3 shop visits still no game. On Sunday we visited the store, we were handed another Xbox one as apparently they had no record of us leaving the shop 2 weeks earlier with one. We explained we had the Xbox one but they were adamant that we didn't. After several minutes they actually listened. We could easily have taken the free one but morally that wasn't right. Yet again after more excuses and lack of help we are still awaiting confirmation that the game purchased is available to collect..... Absolutely atrocious customer service. You wait and wait and wait and are told due to demand we cannot guarantee delivery before Xmas.... We are going to wait until Sunday then if no game we will return the Xbox one and get a refund... Get a grip curries and actually listen to your customers and fulfill your promises...