I am disgusted with Currys, i had to take my YOUVIEW box back as it was not working, the Know How chap said it would be about 7-10 days and they would ring me when it is ready , after 7 days i called the shop and was told it had been sent back to HUMAX for repair, so i waited a another week and rang again but could not get through so i rang the number on my work sheet which happened to be customer service and was told that she could not help, after a very heated argument i asked to speak to some one higher and was put through to tech dept he said he could not help but said it is best if i phoned HUMAX, which i did, once again i was told they could not help as they had no records of my box and sugested i rang Currys, after several attempts i eventualy got through ,this time i was told that my box was ready for collection and had been for 11 days as it was repaired in store and was never sent away and that they had rang me 4 times and left messages on my answer phone, my answer phone had not been on for the last month so they could not leave any messages at all. We pay for this Know How service every month and this is how you get treated, a very unsatisfactory service by all departments.It will be a long time before i spend money at Currys