Received a coffee machine for Christmas which was scratched and dented, I went back to Milton Keynes and was initially sent to the wrong desk for a return. Not a good start. We waited 40 minutes to be told none in stock but they had a different colour which I didn't want hence why we asked for a white one for Christmas. We then asked if we could order the product and collect at our local store in Loughboroguh, this wasn't possible. Visited the Loughborough store today and it took the girl 15 minutes to even acknowledge me standing there which annoyed me. I had to ask her if she was serving to which she replied 'what is it you want' I replied saying I wish to exchange the coffee machine so she said to go and find the correct one, I then returned to the desk and said I wanted to open the box to make sure there was no dent or scratch on the machine. She looked at her collegue a young girl who was equally useless and unhelpful and replied if you open the box you have to buy it. This is absolutely disgusting, so she is basically saying that if if was dented I would have to take it home with me! She then tried to charge me the new price which I couldn't believe because it was an exchange. These staff need some people skills and customer service training and not to be so rude and unhelpful and it wouldn't help to smile and look they they give s*** about the customer. I spoke to the manager and he said he would be having a word. I shall never buy anything in this awful store ever again.