Knowhow - Currys is the worse ever company I have encountered. I purchased LENOVO C50 23" Touchscreen All-in-One PC - White + MICROSOFT Office Home & Student 2016 at the price of £578.99 on the 26th December 2015, hoping the product will be delivered next day as promised, so I could fire up and complete my Phd thesis. However, to my greatest dismay, only the computer wad delivered on the 29th, the MICROSOFT Office Home & Student 2016 was not delivered with it . Giving that the MICROSFOT Office Home & Student 2016 was not delivered, I went to their office store closer to my house to seek for a replacement of the non-delivered item so I could start typing my thesis. The lady at the store said she would phone their online store before giving me a replacement as I had purchased the item online. She phoned the online store and they advised her not to give me any replacement item till they have investigated what happened to the shipped one. I was so annoyed, I got home phoned Currys online store myself, the person I spoke with promised that the item will be delivered on the 30th December, alluding the item was at dpd depo closer to my house. I patiently waited, till the 2nd January 2016 yet the item was not delivered. I went on the phone once, this time phoning dpd delivery company myself and enquired what had happened to the item, they told me that my parcel must have been lost in transit and advised me to contact Currys. This time I phoned currys and complained about how I have been ping pong, the lady I spoke with noted my complaint down, promised they would either replace the item or refund my money. I asked her to send me a copy of the complaint she noted to my email address so I could have an evidence of it. She claimed she had sent it, however, to my greatest surprise I checked my email address which I am pretty sure she had the correct one and there was no email from her. So till date I still have not received my item and my money have not been refunded. I am now behind my Phd thesis schedule... I will advise anyone hoping to buy from this company to stay away!!