MY Experience trying to order With Currys 29th December NEst Learning ThermoStat Ordered install date given was the 31st, Called on the 31st after taking time off work for the install to be told that they hadn't revived the nest at the depo so wont be installing rebooked install job to Saturday the 2nd Jan at 8am. After getting up at 8am i sat around until around 11am when i got a phone call to tell me the engineer had called in sick so the install wouldn't go ahead, i was at this point i was told no further install dates were available and this guy was in engineering so couldn't do anything for me .they also mentioned they only have 1 person in northern ireland that can do NEST install which is ridiculous for such a large company, i was told someone from customer service would contact me shortly, hours later i still had no contact, i then called back toward the end of the day completely fed up and just giving up. I Asked for a Refund, which i was then told i would need to go into store to get even though i had bought online, after a little too and froing i was told they would indeed now refund me and should get an email shortly. Monday Morning and no email so i called again wasting another haf hour on hold this time i was told there didnt apear to be a refund request on my account, i was told i would get a refund email in 48 hours after complaining i didnt get this last time the girl was able to push it though right away.~ i will never, ever Buy from Currys again, ive wasted so much of my time on this, i had to prepare my house and boiler for the engineer that never came, get models and references from the manual and spent soo much time on the phone to Knowhow I Must admit that the staff i spoke to on the phone Especially today were very plesent but i just dont understand how there is a complete inability to complete such a simple order and install, Know how clearly dont really have any Real presence in Northern ireland and currys clearly do not Value customers. i Wasn't once offered any type of compensation or apology for 2 failed installs in a row then the time it took to get any of my money back. no attempt was ever made to dissuade me from outright canceling and no attempt was made to attempt to complete the install or indeed try and complete as Planned by the time the second one went wrong i expected them to do anything they could to complete my install as quickly as possible nope. Infact when getting a refund i was told if i could give them back the leaflet they had posted me out telling me they were going to install it for me... i told them it went in the bin... All in all ive Wasted a Week of my Life had money held for what will be more than 2 weeks with no product no support and no apology. Althoguh i will now likely be getting my money back in "5 working days" i feel they have just taken my money for a few weeks and done nothing, the cost of calling their customer service line alone is far to much. so ive lost Both money and time on this Daft order. I Cannot Advice people enough to Stay away from Currys and Knowhow, never trust them with an install. so As it now Stands its the 4th of January I've No Product and no money, so i cant even source it from another supplier until they give me they money back.