Could only get this appliance from Currys. First one did not heat up and second one was so noisy. On contacting Currys initially there was a 20 min wait with the most annoying piano music and a an irritating message of apology repeated every 15 second. (obviously deliberately designed to get people to hang up) On getting through, we were in formed that the item was 'out for delivery' and he could do nothing about it and we would have to call back tomorrow; on objection the agent agreed to call us back the following day. He did and gave us delivery and collection date some 5 days hence. Delivery and collection happened and the replacement machine bumped and rattled. We called back, 10 minutes of annoying music and irritating voice; the agent was very apologetic and professional and arrange collection and a refund. A friend that works for Currys informed me that if appliances were not available for what ever reason then they send out faulty items to keep good sales record. Obviously no concern for their customers. Gave a poor rating instead of a very poor one as their delivery and customer service agent were professional. I wonder if these elements of Currys service are subcontracted.