I purchased a washing machine in mid -November from Currys. The machine arrived on the correct day and was installed. However the machine was faulty (wouldn't drain, spin or complete a cycle!). So I called Currys, and there the nightmare begins... It took about 3 days to get through to someone because (a) the call waiting times are around 20-25 minutes and even then you may not get through (b) the only option for dealing with a faulty machine on which you need a refund takes you through to the manufacturer - who then tells you that you have the wrong number (c) if you eventually get through to a Currys person, you are told they are the wrong person. Eventually I get through to someone who can help me. I have to go back to the inside of the washing machine and copy down the serial number. I'm not near the machine so have to do this and call back. After many failed, frustrating attempts I get through to someone at the call centre. The refund is sorted out and I'm told I will be called back to arrange a collection date. No one calls back. 4 days later I again go through the ordeal of trying to get through to someone at the contact centre. Eventually I do. They tell me the collection should have been arranged at the time of the refund and that no one had been scheduled to call me back. He arranges for collection of the washing machine. It wont be for over a week. Eventually they come and take the machine. A few days later I get a text saying I will be getting my refund. It is now December 15th. A month after getting the washing machine. I wait for the refund. Nothing. Eventually I call up on December 24th I also send and email to customer services. After much too-ing and fro-ing I'm told I will be refunded by the end of the day and that I'd get a call back to confirm. Surprise, surprise, no call. I get a response to my email on 26th December saying I would be getting my refund. After Christmas I check my account, no refund. I've been checking every day and STILL NO REFUND. I write back to Customer services on 2nd January asking where my refund is. No reply. I'm still waiting. Currys YOU ARE APPALLING. I will never ever buy anything from this store again. Nothing. Not only have you failed to refund money that you owe me - and have admitted you owe me - your customer service is non-existent. Its not just about the sale. The service is critical too. Take a look at John Lewis - that's how professionals operate.