Reserved an Apple iPod Touch at my local store to collect and pay next day. Arrived and presented my printed copy of order and reservation number. An assistant said he would collect from the store as I waiting at till. The item arrived and was handed to the cashier at the till. I paid my £149 and left the store. All good so where is problem I hear you say... After Christmas my wife asked.....please to you have the receipt cause I have not opened it and would like to exchange it for an I pod touch... that's what I bought you I said.. no you have an Apple I pod nano @£119. We checked the original reservation and also THE TILL RECEIPT stating I purchased the Touch @ £149. Now I accept the wrong item may have been picked up from the store but why did the till operator not spot it and why would it ring through the barcode till as an I pod touch. Make your own mind up. Make sure what you order is what you collect. I will shop at my slightly more expensive independent next time.