I cant find a complaints email address so I have been advise to write here? As you can see, I ordered 2 scooters for my sons birthday. The scooters were delivered, both faulty and returned to the collection point in store and it was confirmed by staff in store along with a member of your telephone customer service team that this collection would take place. This collection has gone missing and the missing collection has now created a multitude of problems for me and I would like to make this email an official complaint in writing. I first called regarding this return 9 days later and was told by a member of your customer service team to allow 10 days and a further 14 days for a refund onto my account. 14 days later , It was then brought to my attention that a payment had been declined against a Your Plan Creation payment plan in which I DID NOT request. Should the return have been issued correctly , this would not have happened to me. I do have other items on my Your Plan Account, all of which are buy now and pay in 12 months. This is because I work as a project sales manager in which I receive monthly lump sums as bonuses. There is no way I would take a monthly finance payment out on this account! As this just came to my attention, the payment is now overdue. I am willing to make this payment, although I am paying for something I do not own and has somehow been lost! I will be in contact with the financial ombudsman over this issue because whoever has stolen these scooters, regardless if they work for Currys or DPD, they have jacked up my credit score!