I have just contacted the call centre in relation to know how policies I have with them, after holding for 15 minutes ny call was answered and after giving advisor my name and informing him of my issue I was informed that I would have to be transferred as he could not deal with this or give me another number to call. I informed him that I called the only number on the internet for them and I was not prepared to call another number and be on hold again and asked to speak to a manager, as I was on the review site and was not prepared to be passed from 1 department to another as other customers were, after about 5 times of asking I was put on hold for a manager. The manager finally came to the phone and asked my name, by this time was very angry as had already given it to advisor, and explained issues to him, who informed me he had to contact another department, again on hold, he then came back and informed me what the 2 live policies were for, I asked if any paid up policies were showing and we got into as heated conversation and I was asked to provide information about these but I stated that he was looking at a computer with this information. I had enough of this person and asked him to put me through to the correct department to allow me to speak to them and on 2 seperate attempts he could not put me through this department and the first time he blamed a syztem error. As I type this I am still on hold to speak to this department and this is 1 hour and 20 minutes. Come on Currys what type of service is this to give your best asset, YOUR CUSTOMER, I think I will be taking my business elsewhere as I dont think I canget any worse customer services.