Do not buy a TV from Curry’s!! Ever!! I purchased a 2000-pound Samsung tv from Curry’s, but barely used it due to travel and work commitments. When I finally settled in my new apartment and plugged it in, I noticed the areal port was wobbly and the channels were coming up scrambled. I reported this to Curry’s who advised me to get it fixed through Samsung. Samsung’s customer service was horrible and spoke to me as though they were reciting from a drilling manual, they were unhelpful, and I did not feel like my concerns were heard at all. I went back to Curry’s for help and have spent the last 4 months speaking to different customer service agents who each gave me different information and options for the repair! One agent said they’d schedule a pickup and repair the next week and that I’d receive confirmation of this by text following our call, but I never got a text. One agent blamed me for damaging the TV and argued with me for over half an hour about the nuance between words like ‘damage’, ‘fault’, or ‘defect’ when reporting the issue (please note I work in the health sector and have no clue about repairing TVs), it felt like he was trying to catch me out for damaging the TV myself. On another call I was told my case would be flagged for review and that a manager would call me to sort it out, but I never heard back from anyone. Another agent was very candid and said that in his 15 years of experience he has seen a small number of TVs come with weak plastics and ports resulting in faults like mine; he said that although it is insinuated that I broke the port, that would not be the case and I should not accept blame and pay hundreds of pounds to have a Samsung or Curry’s engineer pick up the TV, assess the issue (we all know who they’ll want to blame for the fault), and fix this defect. I even went into a store to vent about these issues and the branch manager literally walked me out to the front of the store and advised me to not back down and escalate the issue within the company as my pleas have been disregarded over and over. It literally seems like this is a joke! I am appalled by the level of customer service I have received, and by the conflicting/confusing opinions and pieces of advice that I was given. This is an unacceptable ordeal. Save yourself some trouble and shop elsewhere (quite frankly, just live without a TV to avoid the headache of ever having to get it fixed)!