Bought a Samsung television from the Weybridge store yesterday. The salesman asked whether we would like their Knowhow Plan and explained that for £7.90 we would be covered for repairs etc. for 5 years. I asked whether it was a one-off payment and he said it was. Driving back home I looked at the Plan and discovered that it was actually a direct debit payment of £7.90 per month for 10 months, and then we would get the cover for 5 years. This is an overall premium of £79 which we would not have agreed to. We were deliberately MISSOLD this plan and now have the big bother and frustration of cancelling it!!
9 years ago
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