Order a gas cooker for an 87 year disabled lady to be delivered on Monday 11/01/16. Supposedly in stock item - website on Sunday 10th said item to be delivered on 11th. At 10.30 website info vanished and after calling customer care number, I was told this was not happening - no reason why - very rude and unhelpful - no Manager available to talk to either. A text to my mobile followed about an 1 hour later informing me that delivery would now be Monday 18th - no explanation or apology and no call back from Customer services. After talking to the Ladys' carer we agreed to have this delivery and once again, checked last night on website. Delivery confirmed for today between 14.35 and 18.00 so again, another day of work to help with this delivery. Checked website @ around 9.am and a message was now left there stating - WE NEED A QUICK CATCH UP ABOUT YOUR DELIVERY - PLEASE CALL 03445611234. After calling this number i was told again - sorry your delivery is not coming we have no stock !!!! Absolutely disgraceful service - no phone call and if i hadn't checked online, we would have been waiting again. No response from two emails sent, no phone calls, no nothing - USELESS CURRYS !!!!!
9 years ago
Currys has a
2.0
average rating
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