I reserved an item at my local store and was told it would be ready within minutes. I'm appreciative of the fact it's not going to be minutes, but after going to the store 2 hours later and the product was not ready at the collection point, as advised, I was rather annoyed. Not a major issue but I was then asked to follow the assistant away from the desk to half way across the store and told to wait. Another employee then appeared, then tried to sell me additional items. He then took me to the till to pay for the product and it took another 10 minutes of waiting before the item arrived. Extremely poor to not have the item ready for collection after 2 hours but to also lead me around the store for no obvious reason, I found ridiculous! I decided to go for the collect service to ensure getting the product quickly, but next time will order online to avoid travelling for such dreadful service.