I've just received a long awaited email - "We’re pleased to confirm your refund. The amount of £.... will be refunded shortly, as follows. We do hope you’ll choose to shop with CURRYS again soon." Um, no, I won't be shopping at Currys again, not soon, not ever. This e-mail comes 2 WEEKS AFTER my telly was collected for return after having it back from a repair without the stand that it went into repair with. Just checking my account and having received the e-mail, I STILL haven't been refunded, ONE WEEK after confirmation the telly had been received at the depot and my I would be refunded by next day (Tues 19th Jan). I received the telly on 3rd Nov, within a couple of weeks of minimal use the telly packed up, no picture only sound. It was returned to Carmarthen, a week later it was still awaiting the part, 2 weeks after taking it in I could collect it. I took it home and the stand was missing "No problem!" I was told on the 29th or 30th of Dec "I'll send another one, it will leave us on New Year's Day". Over a week later no sign of it, when called customer services there wasn't one in stock and I was accused of lieing about the missing stand, if there was none in stock why did the previous bloke say there was and it would leave on Jan 1st? I was then told I couldn't go to any of my closest stores to collect a replacement telly (all are over an hours drive for me but I was prepared to do it, to finalise things). So because I then had to wait for the telly to arrive before all the was sent (probably another couple of weeks!) I decided to go for the refund. Telly was collected on 11th Jan, on the 18th I was told it had arrived and I would be refunded on the 19th, here we are on the 24th and still not in my bank!! NO, I WILL NOT BE VISITING YOUR COMPANY AGAIN, and neither will anyone I shall be telling of my experience!