Washing machine under know how 5 year care plan still not fixed or replaced since December. Engineer came to try and fix it on the 30 December but couldn't work out what was wrong. Engineer now not coming again with another part to try until 29 January! Care plan says they will fix or replace washer within 21 days. Complained to customer services who say it is not their fault it is because they have 3 million customers and numerous different timeframes on care plans. Apparently I am not the only person requesting washer to be fixed/replaced and I must wait in the queue to be contacted to find out what will happen next which will be at least another 72 hours.