I wish I could give no stars ~
Happened in Arndale Curry’s Manchester.
I bought an Apple Watch (cellular) and I was told by the advisor in store that I don’t need a separate sim plan and on that basis I paid £100 more to buy the one where I can send text etc. later my provider told me you actually can’t and that I should go back to store and speak with them about the misinformation.
I called them before visiting and the manager Iwona and the advisor who sold me the watch told me “you should’ve done your research before coming into our store” and that literally broke my heart because we rely on advisors in store when making a purchase.
Then after our heated conversation the manager Iwona called me in store and said we’ll give you a refund (after about 2 hours of our phone convo). And when I went in store, they looked off and when I was leaving Iwona told the same advisor to tell me “you’re no longer welcomed in this store” and I was baffled. All because I wanted a refund on something I was sold on the basis of misinformation.
I am deeply hurt and this is one of the worst and the only worst experience I’ve had when shopping. I was a regular Curry’s customer and this is how they treated me. Poor management and training of the advisors.
2 years ago
Currys has a
2.0
average rating
from
3,452
reviews
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