The worst shopping experience ever. Ordered a television. Delivered wrong one. Returned it within hour. Assured correct one would be delivered. Heard no more. Contacted customer services. They said go back to shop and collect a television. Three hours spent in shop who refused to give me the television I'd paid for. Unpleasant shop manager said "There's no way you're taking a television out of here today" even though we were standing next to half a dozen of the very model I'd paid for. Said new television would be delivered sometime in the future. Not very hopeful. If there's a worse place to shop I hope I never enter it's doors. Even the staff hate the place. No compensation offered. No incentive to shop there again. Been sixteen days now of bashing my head against a brick wall. As a pensioner who just had covid and then been hospitalised after two small strokes I really don't need this stress. Some companies will go to great lengths to make their customers feel valued. Some companies only pay lip service to that ethos. To make things worse, when I returned the television to the shop I was offered no proof that I had returned it, and was assured that the problem was solved, new television on way. Now I'm told that they won't refund me because I have no proof of return. Currys have just told me they're keeping my money. I'm a pensioner, I've just had two strokes, I'm on my own and don't know where to turn.