Will never buy from this store again. Bought Hoover product. After first use their was a burning smell and upon inspection the belt had broken inside so the brushes were not turning. Returned the item to Currys in Croydon and were basically treated like criminals trying to commit a fraud. Although we had the broken belt with us as proof they insisted on taking the machine apart (incase we were lying). They had to call the Hoover manufacturer for an authorisation code, the whole scenario took around 40 minutes. There was no apology. We finally got a refund. Never again....